From app to e-commerce – we create fascinating experiences for our customers!

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Our cluster People & Processes is characterised by a variety of topics, covering financial management, coordinating vendors, fostering agile methods, building our brands and connecting all colleagues for better collaboration. And here is how we do it:

• We maximise employee engagement within the Customer Interaction department of International IT and provide leaders with direct insights on what is working well for employees and what is not.
• We make sure that agile methods and frameworks are applied successfully to make the most of the value created by the team.
• We support the product development teams and other stakeholders in budgeting and accounting topics while also providing financial status reports and forecasts.
• We ensure aligned communication and interaction with strategic vendors in conjunction with other central departments.
• We focus on building internal and external brands for the Customer Interaction department of International IT and Customer Interaction.